So disappointed, angry. Bad service --HELP!

Portal Home > Knowledgebase > Articles Database > So disappointed, angry. Bad service --HELP!

Posted by sking, 10-02-2004, 02:51 AM
I feel so disappointed. If I had known that I will never use their server! -- That's because I did think that is unimaginable, who knows there would be such kind of poor server and service! But, there is, although we think unimaginable. We lost patience. --we are losing so much money on that! -- We placed newspaper ad for the site but if was always down! We mailed the support to tell them that the IIS was down, because we can use FTP, we can visit .jpg, .txt but just no response with the .asp request. But the guys just did not admit that and saying it's our ISP's dns problem and let us visit by Ip -- Although it didn't work either! The problem arose several times each week and we had to wait hours and even more than one to see the host recover! Just visit this: hostingdatacenter.net:8086 --------Ok, is any body could help to recommend a good host? It should be WIndows server, should not be too slow when visit in NEW ZEALAND. We can be reseller or, just try to migrat our site because we lauched our advertising plan but the site was alway down with our asp scripts. +++++++++++++++++++++++++++++++++++++++++++++++++++++++ he problem is your isp dns Try connect by ip 66.205.245.94:8086 Thanks -----Original Message----- From: Sking Write2 [mailto:write2sking@hotmail.com] Sent: Saturday, September 25, 2004 4:39 PM To: support@hostingdatacenter.net Subject: RE: Host IIS down! -- consider this pls Hi, I was then using the IP: 203.118.174.145 And I am in New Zealand, and it is not a static IP, it changes when we re-connect. And we tried to let the friends outside of NZ to try it, they got the same result. But, I think it was the problem of IIS. Because we just can not visit the asp pages -- we can visit the pictures (.jpg) and txt(.txt) files, and can use ftp, can ping the server and got a fast response. The server was not down, just did not response to those asp requests. I noticed that happened several times in the last weeks. I was having two servers one win2k, one linux in the last years, so I doubt if its the problem of IIS. Regards, +++++++++++++++++++++++++++++++++++++++++++++++++++++ HELP PLS!
Posted by IHSL, 10-02-2004, 03:13 AM
Well, that doesn't sound like an IIS problem, to be honest, and IIS certainly wasn't down if you could visit any file on your site. Did you get any error code at all for the ASP pages? 500, etc... My guess would be full error logs, possibly from an ASP component.. that's the first 'troubleshooting' thing i'd have them look at. Have them open up the error logs and check the entries near the time you reported the problems. This should give them an insight into what is/was wrong. Simon
Posted by sking, 10-02-2004, 03:48 AM
HI, we just can not open the asp pages-- but my site is a full asp site we can visit the .jpg, .txt, we can use ftp--- but juts frozen there when visiting .asp page! ---And, the site is published and tested ok for weeks and running eveything greatly when the server's asp function is ok. --Anyway, thanx!
Posted by freak, 10-02-2004, 03:54 AM
I had problems with ever looping scripts... Is that they problem?
Posted by sking, 10-02-2004, 03:54 AM
And, it just frozen there, no any response. And we can not visit their own asp pages then. But if switch to a .htm and .jpg file, it works correctly.
Posted by freak, 10-02-2004, 04:00 AM
How about providing a link?
Posted by sking, 10-02-2004, 04:07 AM
The problem is your isp dns Try connect by ip 66.205.245.94:8086 Thanks ------------------------------------------------- ----- pls try: hostingdatacenter.net:8086
Posted by sking, 10-02-2004, 04:18 AM
and u can try: ifurniture.co.nz/info.txt and ifurniture.co.nz/images/logo-148.jpg
Posted by freak, 10-02-2004, 08:01 PM
Your two links provided 404 errors but you main site is loading well!
Posted by sking, 10-02-2004, 08:14 PM
amazing!!! ---Tell me how could that be!? I uploaded and tested the 2 links well last night. But I found the links are now 404 roror and the main site loading well... as you said. And, I checked the database this morning and found it was the old verssion comparing with the one I backed up last light! -------- HAS anybody backed up the data some days ago and restored the system , or, just my sites?
Posted by Mr. Obvious, 10-02-2004, 10:19 PM
HAS anybody backed up the data some days ago and restored the system , or, just my sites? That would be something to ask your host, not us

Add to Favourites Print this Article