WHM vs. HSphere.

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Posted by patrick24601, 11-21-2003, 02:41 AM
I signed up for an account at existhosting and I may have to drop it because the darn control panel is so hard to understand. With httpme thw WHM control panel is very intuitive and I was easily able to get myself around. I am getting lost in Hsphere all of the time. Are these control panels supposed to basically serve the same purpose?
Posted by mediopia, 11-21-2003, 03:13 AM
I do not think there is any thing out there like H-Sphere. As far as I know, WHM goes with CPanel (I have not used it though) which of course can not offer many things Hsphere can. For example with H-Sphere you can have a scalable architecture (databases, nameservers, web servers) all on different servers at one time (results in increased uptime). Moreover you can get every thing in one place. website management, Trouble ticket, billing etc... complete CRM!! Windows and Linux Accounts are also manageable from one interface (cpanel can not manage windows)... and the list goes on ...
Posted by IHSL, 11-21-2003, 04:18 AM
there is no comparison that wouldn't have h-sphere dancing all over WHM.. The absolute only way to get lost in H-Sphere is if your provider knows nothing about it themselves. If your provider doesn't seem to be backing you, take a look at the help docs on this site; http://www.psoft.net i'm sure it won't take you long to condemn WHM, and rejoice in the pure power of H-Sphere "H-Sphere: What other control panels wish to be when they grow up."
Posted by voleet, 11-21-2003, 05:01 AM
I used WHM for ages. I thought nothing could beat it, untill like 2 days ago i've started trying H-Sphere....oh boy oh boy
Posted by patrick24601, 11-21-2003, 12:59 PM
My whole point was whether or not it was intuitive and easy to use. When you log into WHM everything is down the left hand side and easy to find. I was able to set accounts and plans pretty easily. I had it all figured out in about an hour with no reference to the manual. With Hsphere I have to hunt around to find where to set up things. To set up a plan I first had to set up an alias. What is an alias? I had to hunt around and find out what the alias option is/was. I set up one even though I do not have a clue as to what it is. I have pretty much figured out that everything I want to do is under the INFO option (odd name for that). Maybe Hsphere is geared more towards the technical user. I just know I am going to have to reference the manual at some point to find something. I also like the fact that there is a distinct difference between the reseller control panel and the customer control panel in WHM. In Hsphere I have to log into my customer control panel first. At first glance it looks like where I should be to admin my reseller account (looks the same). But... aha. I have to click login again to get to my OTHER control panel and then I get all of my reseller options. This does not mean I will not get used to, or that I will not use the Hsphere control panel. And over time I may like it better. But I was able to accomplish alot more in my first hour with a WHM panel than I was in my first hour with a Hsphere control panel. The learning curve to me is steeper. (Don't attack me for my opinions ; attack me for my incorrect facts)
Posted by IHSL, 11-21-2003, 01:15 PM
Wow, I'm glad i don't know what company you're with, or i'd be told I'm flaming here; You have obviously been setup, and left to dry, and haven't been told the basic fundamentals of hsphere. So, let's run through them one by one, on your points; when you log into WHM everything is down the left hand side and easy to find. I was able to set accounts and plans pretty easily. I had it all figured out in about an hour with no reference to the manual. Switch to a different skin.. Maybe Hsphere is geared more towards the technical user. I just know I am going to have to reference the manual at some point to find something Quite the opposite, with built in tooltips on each option and almost every link, h-sphere is built for the most un-technically gifted of the un-technically gifted. I also like the fact that there is a distinct difference between the reseller control panel and the customer control panel in WHM. In Hsphere I have to log into my customer control panel first. At first glance it looks like where I should be to admin my reseller account (looks the same). Errrm, just input your admin account login info instead of your reseller ID that you first signed up with. and hey presto, you bypass the reseller screen If you need a tip, here's what your login link should look like; http://cp.your-domain.com:8080/psoft...oft.hsphere.CP Remember, after the very first time you enter your admin account, you do not have to go to it through that screen again, only to pay your own invoices etc.. This does not mean I will not get used to, or that I will not use the Hsphere control panel. And over time I may like it better. But I was able to accomplish alot more in my first hour with a WHM panel than I was in my first hour with a Hsphere control panel. The learning curve to me is steeper. You really should be contacting your host right about now and demanding that they get off their rear ends and give you a quick setup guide (walks you through the steps, and it literally takes 2 minutes, and you're ready to start the plan wizard.) -- Seriously, the whole process of setting up aliases (your name for the master servers), dns zones, and domain registration costs, should take you only a few minutes, so long as you have a quick ref. guide. Then it's a simple case of inputting your mail info into the tech support section of the settings menu, and bing.. instant reseller Added; I sincerely hope your first screen, and your admin account don't look the same when you login.. because that would mean that your host doesn't even have a HTML base up top, and has the awful brown starter skin Last edited by IHSL; 11-21-2003 at 01:22 PM.
Posted by pang, 11-21-2003, 01:59 PM
H-Sphere is difficult to use at first. But, after you have set up your reseller account properly, you don't need to do anything as every things is automated in H-Sphere.
Posted by Odd Fact, 11-21-2003, 03:38 PM
I agree with pang I used H-sphere before WHM. I found I better control from a reseller level. Does you host have any flash tutorials? If not check the psoft site like IHSL. It should be as easy as using the plan wizard to make a plan/package. Then addng a new user.
Posted by benamiky, 11-21-2003, 10:53 PM
Hsphere is amazing to use I think, everything is automated, does your host supply you with manuals under the support section? I know I had to go through some steps to configure it, but now it's like a dream.
Posted by patrick24601, 11-22-2003, 12:00 PM
I think this is more of a learning curve issue than anything else. My hosting company monitors these forums and has contacted me offline and grciously offered to call me and walk me through using the control panel. At least I know I have a decent hosting company!
Posted by IHSL, 11-22-2003, 12:02 PM
Awesome stuff, looks like you're on to a winner!
Posted by cactus, 11-22-2003, 12:23 PM
You also have to think about your clients(End users) Will they be able to handle it? From my experience Cpanel will definitely be well suited for a client as it's very easy for them to manage their site from a user's perspective. Sometimes it's good to get a control panel which provide better features than WHM/Cpanel but is it really what your clients want? Ask yourself this question truthfully, try to compare the different control panels which is the most suitable for your clients. I am sure it would be Cpanel that would beat the others in terms of your client's preference for easy management of their site. Of paramount importance is your clients that make or break your business and not you, so you be the judge and opinions will help you decide what is best for your CLIENTS. Just my opinion. Regards
Posted by Cilicon, 11-24-2003, 05:46 PM
WHM IS GREAT!!!!!!!!!!!
Posted by Cilicon, 11-24-2003, 05:47 PM
I just took it for a test drive.
Posted by pmabraham, 11-24-2003, 06:03 PM
Greetings: H-Sphere does take a lot of investment in time to plan out the set up, and to understand the operation. However, once the investment of time is made, it is a complete shared hosting automation system which saves future time, money, and effort. The documentation area at http://www.psoft.net/HSdocumentation/ is very complete. The customer forum at http://forum.psoft.net/ is relatively active, and the people very helpful. H-Sphere has fraud control with signup guard to prevent or otherwise minimize fraudulent orders. You can set up rules for what types of orders get automatically provisioned, and which orders require human moderation. It includes a Web-based ticket system, automated billing, and more. The support team at Positive Software are courteous and prompt. The system is set up that you can update most of the components on your own. The few components which require updates from Positive Software are updated generally within one business day for critical updates and one week for non critical updates. Weve used different systems over the past seven years out of the eight years weve been in business, and H-Sphere is by far the best. Our support time has been minimized, system administration time minimized, licensing prices reduced, etc. What more can I say? Thank you.
Posted by Reseller-Center, 11-24-2003, 07:16 PM
IMO, Hsphere for the End-user is very easy, its educating/training the resellers that they don't need 3rd party to run a business,,, i.e modernbill, perldesk, etc. that is overwhelming sometimes.
Posted by labahost, 11-24-2003, 09:59 PM
But sometimes it limits your choices
Posted by IHSL, 11-24-2003, 10:46 PM
What does? H-Sphere?

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