FTP Problem

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Posted by OrangeHosting, 09-09-2009, 07:37 PM
Hello, I'm using FTP through filezilla to connect to my site and all of a sudden have received an error from filezilla saying it can't retrieve directory listing. Its not a server issue as far as I and our server management team can see. I have looked at a few things on the net, but they didn't help. Any Ideas? I use: Windows Vista Ultimate Service Pack 2 32 Bit OS Server is Centos OS with Cpanel/WHM installed. This is the message from filezilla: Get this message also on a mac, and at two different internet connections also. Any help will be much appreciated.
Posted by activelobby4u, 09-09-2009, 07:47 PM
switch off passive mode in your ftp client, probably the firewall settings in the server are changed
Posted by OrangeHosting, 09-09-2009, 07:51 PM
I try to switch to active mode instead of passive, but get this message from filezilla. Thanks for reply.
Posted by activelobby4u, 09-09-2009, 07:55 PM
I suggest trying to ftp after turning off your firewall to isolate the issue . Btw..whats the source ftp server ?
Posted by OrangeHosting, 09-09-2009, 08:01 PM
Tried with server firewall disabled and stopped, still no luck. What do you mean by the source ftp server?
Posted by activelobby4u, 09-09-2009, 08:07 PM
linux or windows server ?
Posted by OrangeHosting, 09-09-2009, 08:13 PM
Linux. Centos
Posted by ianeeshps, 09-09-2009, 08:35 PM
Try to switch Ftp server from your WHm.. Ftp config manager from proftp ->pure or else pure->pro
Posted by OrangeHosting, 09-09-2009, 08:56 PM
k trying that, thanks
Posted by OrangeHosting, 09-09-2009, 09:00 PM
No luck either.
Posted by activelobby4u, 09-09-2009, 09:33 PM
Nothing can be done without some sample ftp details to a test domain created ..would be great if you could PM them ..(only if you trust)
Posted by Vinayak_Sharma, 09-10-2009, 02:28 AM
OrangeHosting is this a VPS or a dedicated server? Which firewall you tried switching OFF, on the server or on your PC?
Posted by activelobby4u, 09-10-2009, 06:27 AM
Bulls eye ..try switching off your local firewall as well
Posted by inspiron, 09-10-2009, 06:56 AM
I think the problem might be caused by the firewall running on your computer and your router.
Posted by OrangeHosting, 09-10-2009, 01:57 PM
This is a dedicated server. And I tried turning off the firewall on the server, not my local one. I have comodo firewall and windows firewall running. I also have this same problem on my mac though . Could be router, but then again I have tried this on someone elses internet connection. Macbook Pro tried on 2 diffrent internet connections (filezilla) PC tried on just 1 internet connection (filezilla)
Posted by -Edward-, 09-10-2009, 02:04 PM
What about if you FTP from the command line?
Posted by TheServerExperts, 09-10-2009, 02:20 PM
Can you try a diferent FTP client? you can try these free version (very good ftp clients) http://www.coreftp.com or http://www.leapware.com
Posted by OrangeHosting, 09-10-2009, 02:29 PM
What do you mean by that? I'll try that leapware one it looks good. CoreFtp I tried but it said I had the incorrect pw, even though I copy and pasted a bunch of times.
Posted by sebo1990, 09-10-2009, 05:53 PM
If neither work you could try SmartFTP
Posted by OrangeHosting, 09-10-2009, 07:49 PM
No luck turning off the firewall on my computer. Going to try SmartFTP i guess now
Posted by OrangeHosting, 09-10-2009, 09:57 PM
I get that from SmartFTP now too.
Posted by Vinayak_Sharma, 09-10-2009, 10:50 PM
Well from outside its hard to guess what's going wrong with your FTP server. Anyways try following steps: SSH to your server as root and give following commands: /scripts/fixproftpdconf after that /scripts/fixproftpddupes and finally /scripts/upcp --force If all fails, hire an experienced server admin to investigate and rectify the cause.
Posted by TheServerExperts, 09-11-2009, 12:27 AM
If all FTP client dont work, then its almost 100% your connection. Can you try to change some settings in your modem/router you can try to put your local/nat ip into DMZ mode. Open port 21 in your modem/router firewall. DMZ would probally fix it, until you can figure out what it is. PS: can you connect to other ftp servers? Cheers
Posted by shahs21, 09-11-2009, 12:35 AM
Hi, did you checked the home folder permission. check the permission around there.
Posted by OrangeHosting, 09-11-2009, 02:29 PM
Putting my router into DNZ mode probably would fix it, but it would make my computer very vulnerable. I'll try running those commands vinsar, hope they work, thanks .
Posted by RS Shamil, 09-11-2009, 04:43 PM
Can I just say that this problem isn't with OrangeHosting's connection, I seem to be experiencing the same problem with the server as well.
Posted by OrangeHosting, 09-12-2009, 03:50 PM
SOLVED. We opened a support ticket with Cpanel and it ended up being a issue with the IP.Tables.
Posted by serveradminz, 09-13-2009, 10:32 PM
Hello, it would be due to missing module ip_conntrack_ftp. Type this at the shell prompt. modprobe ip_conntrack_ftp
Posted by OrangeHosting, 09-13-2009, 11:19 PM
Hey, the problem is fixed on our server. That could be a solution though, thanks anyways.

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