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Posted by Interested, 10-18-2000, 10:31 PM
Okay anybody use site5.com or have any reviews ? how fast is their tech support? -J
Posted by teck, 10-19-2000, 12:40 AM
their tech support is pretty fast. the fastest i've seen is about 1 minute check them out, it'll be worth your time.
Posted by Fiber, 10-22-2000, 03:52 AM
Are you currently with them?
Posted by echoweb, 10-22-2000, 01:12 PM
I have been with site5.com for several months and I found them very unsatisfying. When I just signed up with them, they decided to purchase advertising on my network which they did. But it took me 3! months to get they payment out of them and they only sent me a working check, when I said I would take legal action against them. One of their servers (where I was hosted) was AFWUL. I've had 3-4 downtimes every day. After a month or so, they moved me to another one and even though the number of downtimes decreased I still had a few every month. Their support is OK. You can get a reply within a few hours... Judge for yourself Boris
Posted by Matt Lightner, 10-22-2000, 03:01 PM
Oh Golly. I have been trying to stay away from posting in this thread (for obvious reasons), however I feel that the above posting requires some kind of response and/or explanation on Site5's behalf. I hardly think that this is the place to be discussing this type of issue. The mere fact that Boris would post something like this about his past customers should tell you something about his business principles/practices. However, I will respond to it because I feel it is necessary. Boris is correct in that we did purchase advertising from his website. There were a few troubles getting timely payment to him. I believe one check was sent to the wrong address (our mistake) and another was actually written from the wrong account. The important thing is that he did get the promised payment. However, it was not due to threats of legal action, but simply because payment was due to him. We will always follow through on our word, as any good business should. This is most likely referring to the problem that we had with our area51 server in late spring. There were a couple weeks where we were having some technical problems with this machine. While they were not quite as bad as stated above, we did find the level of downtime to be unacceptable. As a result of these troubles, the entire machine was re-built from the ground up. I am happy to say that we haven't had a problem with this server ever since. In fact, it is now one of our most reliable machines, and has had an uptime of well over 99% this month. Thank you for the compliment! We pride ourselves on our quick response time. I can recall talking to Boris via HumanClick on numerous occasions. In addition to live support we also offer a helpdesk (WonderDesk), and our new Community Forums (running vBulletin, of course ). --- It is quite obvious that Boris did not have a pleasurable experience at Site5. I doubt that you will find a single company in the world that doesn't have an unhappy customer. However, that does not mean that the world is filled with horrible companies. Site5 has many customers who are more than satisfied with our service. Customer support has always been our number-one priority. Feel free to visit our new community forums at http://www.site5support.com/ and see for yourself. Thanks again for listening Regards, Matt mlightner@site5.com
Posted by echoweb, 10-22-2000, 03:26 PM
I'm not trying to flame you or anything. I'm not even saying that you are a bad company or something. I'm simply stating my personal experience with you. The reason I stated the advertising incident is simply to show and prove that I didn't have a good experience with you. About the server: I'm very glad that you have rebuilt your machine but once again, I'm simply stating my personal experience with you and I think that having downtimes 3-4 times/day for a MONTH doesn't say much about you. You have probably changed a lot since I was hosted to you and I think that it's great that it's great that you are trying to grow and expand for your customers. Once again, I was simply trying to state my personal experience and of course, nobody should pick a hosting company based on 1-3 posts from their users because there are always users who had an awful experience with a great company and visa versa. I think that your costs, your control panel and your support is a great reason alone to use your services. Thanks, Boris
Posted by Matt Lightner, 10-22-2000, 03:35 PM
Thanks Boris, I agree 100%. After all... there are two sides to every coin. BTW.. How is your new dedicated server doing? Matt mlightner@site5.com [Edited by Site5-Matt on 10-22-2000 at 03:43 PM]
Posted by echoweb, 10-22-2000, 03:49 PM
It's going pretty good: check out http://echodev.com/HV/ (soon to become http://Hostvelocity.com/) Boris
Posted by Matt Lightner, 10-22-2000, 04:31 PM
Wow! I love that design, excellent work Boris! Great layout and efficient navigation. Matt mlightner@site5.com [Edited by Site5-Matt on 10-22-2000 at 06:46 PM]
Posted by Fiber, 10-22-2000, 06:02 PM
Hey Matt, can we talk? ICQ: 73218345 AIM: fibroptikl E-mail: fiber@virtualhideout.net Thanks a bunch.

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