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Files not downloading to users
| Posted by mo_uk, 02-06-2008, 07:57 PM |
| Hello, I run a download website boasting many files (entirely legal, non-pornographic), the sizes of which range from 100KB to 500MB. Some users of the site seem to be complaining of the files not downloading and or being truncated (i.e: it says it has been downloaded even though it has not been fully downloaded.)
Here is one reply I received:
"No specific massage appears, only sign the download is complete and infact it is not. About 7 mega down loaded instead of 79 mega. I use fire fox browser and ADSL internet line speed 512"
All the files however do seem to download perfectly on my computer, though I have a good 8mb line, which leads me to believe it may be something to do with a timeout setting?
Desperately in need of help!
Thanks!
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| Posted by WebHostingNeeds, 02-07-2008, 04:28 PM |
| Are you using lighttpd with hotlink protection ?
|
| Posted by ISPserver, 02-07-2008, 09:44 PM |
| What web-server you use?
|
| Posted by mo_uk, 02-08-2008, 08:50 AM |
| Thanks for your responses.
I am hosted on mediatemple's grid server plan.
I am also waiting on a reply from them.
|
| Posted by hsbsitez, 02-08-2008, 04:30 PM |
| have you tried asking your downloaders to use a download manager and resume their download?
|
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